Refund policy

Return and Refund Policy

At Farshaa Organics, we want customers to receive their orders safely and correctly. Please read our return and refund policy before placing an order.

Returns

Due to hygiene and product-safety reasons, opened or used hair-care products cannot be returned.

We accept return requests only in the following cases:

1. The product was damaged during delivery.
2. The wrong product was delivered.
3. The product was unopened, unused, and returned in its original condition.

Return requests must be made within 24 hours of receiving the order.

To request a return, please contact us on WhatsApp or email with:

- Order number
- Customer name
- Phone number
- Clear photos or video of the parcel and product
- Reason for return

Email: farshaaorganics@gmail.com
WhatsApp: +923191015766

Damaged or Wrong Product

If your product arrives damaged or incorrect, please contact us within 24 hours of delivery. We may request photos or video proof before approving a replacement or refund.

Refunds

Refunds are only processed after the returned product has been received and inspected.

If your refund is approved, the refund will be processed through the original payment method where possible. For Cash on Delivery orders, refunds may be processed through bank transfer, Easypaisa, JazzCash, or another agreed method.

Shipping charges are non-refundable unless the return is due to our mistake or courier damage.

Cash on Delivery Orders

For COD orders, customers are requested to confirm their order through WhatsApp or phone call before dispatch. Orders that cannot be confirmed may be cancelled.

Cancellations

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible.

Non-Returnable Items

We do not accept returns for:

  • Opened products
  • Used products
  • Products damaged after delivery
  • Products returned without approval
  • Products returned after the return window

Results Disclaimer

Farshaa Organics Hair Regrow Spray is a organic hair-care product. Results may vary from person to person. Refunds are not offered based on personal result expectations after product use.